Sify

Wednesday, November 29, 2006

Sify broadband's ugly reality

I have been suffering from these ugly bacterias called sify broadband and my local cable operater
who provides the last mile connectivity or disconnectivity rather.

Since thursday evening when I was promised by the cable guy that some one will come around and check my cable to see why I
and not able to connect to the internet since then its just been call after call and a new story in each conversation.
My local operator in Nawada is particularly illetrate when it comes to computers and networking and only god knows how he managed to get the franchise for
sify broadband when he doesnt know shit about networking how on earth can he maintain a cable network?

I have been calling up sify ever since and all they have for me is assurances and no connectivity and when I ask about refunds for the number of days I have been not able to connect they say you will have to complain about that
well that call itself is a complaint which wall do I have to bang my head against to get my money back for which services have not been provided?

DO NOT SIGN UP FOR SIFY BROADBAND do whatever you can may be move to a place where other providers are present but just dont take up sify broadband.

I am still waiting for my internet to be up and running and its 4am and no sign of anything happening.
I am going to sit at the cable guys office early in the morning and not moving till this problem is sorted.

Sify broadband is as ugly as broadband connectivity can ever get.

Saturday, November 25, 2006

Sify broadband first hand experience

Its after 28 hours that I am seeing the face of the WWW and the one to blame is sify broadband as thats the connection I am using these days at my parents house in Delhi.

In the middle of the night my connection went down with no sign of comming back so I decided to call sify broadband customer service and my call went through in about 3 mins time and a very rude and arrogant guy on the other end who I think was half asleep answered the phone and all he did was give me a complaint number.
Sify guy arrived the next day in the afternoon and he said my LAN card is faulty and need to be replaced so get it done and call us again if there is any problem, Me being a typical ass of the highest quality asked him to wait and pulled put another tower and connected it and he came up with the same answer saying the LAN card on this one is faulty aswell Behold.. here comes the ultimate sify chutiya panti... I then took out my laptop and asked him to try that and before him saying anything about the LAN card I told him that he wasent talking to an idiot and I run this forum called www.indiabroadband.net and I know what I am talking about and the LAN cards on all three computers were good so he changed his stance a bit and called some one on his mobile and said to me they will check something at the cable operators place and get back to me and after that it took 10 hours and my connection was back and the sify guy appologised to me for lying about the LAN card.

Long live Sify broadband...

I am looking at other option now...